Hybrid Student Service Advisor

Join the University of Alberta as a Hybrid Student Service Advisor based in Edmonton. Deliver exceptional service while guiding students, parents, and alumni through admissions, registration, and financial aid processes.

This role is essential within the Student Service Centre, offering a one-term length position that blends remote and on-site work at North Campus. You will support current and prospective students by providing vital information on university policies, tuition, scholarships, and more, ensuring a clear understanding of processes.

Key Responsibilities:

• Provide outstanding customer service to students and families

• Guide students through admissions, registration, and tuition queries

• Offer information on financial aid, scholarships, and exams

• Refer students to internal services and resources across campus

• Maintain knowledge of university policies and procedures

Requirements:

• Strong communication and interpersonal skills

• Ability to navigate complex university systems

• Experience in customer service or educational advisory roles

• Familiarity with admissions and registration processes

• Commitment to delivering exceptional support

Your expertise will enhance the student experience at the University of Alberta, providing crucial support throughout their academic journey.