Technical Service Advisor

Position: Technical Service Advisor at Thermon
Join Thermon as a Technical Service Advisor, specializing in repair program sales. Leverage your technical expertise to support customers effectively while driving sales growth.

This pivotal role involves managing customer interactions with a focus on delivering exceptional service and sales support. You will create repair quotes, manage production orders, and liaise with engineering teams. Your ability to address customer concerns will enhance overall satisfaction and drive sales outcomes.

Key Responsibilities:

• Create and finalize accurate repair quotations

• Process and manage production orders efficiently

• Resolve customer service issues and inquiries

• Generate and attach relevant documentation in AX

• Liaise with engineers for technical support as needed

Requirements:

• Technical diploma or degree with three years of experience

• Familiarity with heating processes and engineering preferred

• Experience in ERP systems like AX

• Strong organizational and communication skills

• Ability to prioritize and handle multiple tasks

Support Thermon’s mission by effectively combining your technical and customer service skills.
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