VIP Account Manager | CA

Position: VIP Account Manager | Betty CA )
VIP Manager

About the Role:

The VIP Manager plays a pivotal role in cultivating enduring relationships with high-value clients, ensuring their satisfaction, addressing concerns, and guiding them to maximize the platform’s benefits.
What You Will Do   Daily monitoring and analysis of the VIP database to optimize players’ experience throughout their engagement lifecycle.
Proactive reactivation of players through various channels like emails, calls, SMS, and chat.
Identification and capitalization on opportunities to upsell potential VIP players by tracking their behavior and tailoring targeted offers.
Collaboration with other departments for enhanced player management efficiency.
Development and supervision of marketing and player management strategies specifically tailored for VIPs.
Early detection of potential VIPs.
Act as the primary point of contact for VIP users, addressing their needs efficiently.
Serve as a liaison between VIPs and internal departments.
Close collaboration with various teams to ensure seamless player experience and precise segmentation of promotional & bonus offers.
What We’re Looking For   1-2 years experience managing a portfolio of accounts.

Experience with in the online entertainment industry (online casino/social games/mobile games).
Exceptional communication skills across various channels (email, chat, phone) with a high level of confidence.
Embraces a business-focused and sales-oriented mindset.
Demonstrates the ability to achieve exceptional results and deliver outstanding services within tight timelines.
Adaptable to work flexible shifts, including evenings, weekends, and public holidays.

What We Offer   Discretionary bonus.
Premium Health insurance.
Career and skills development opportunities.
Fun and collaborative team environment.
Exclusive employee discounts and perks through Perkopolis.
Salary:  CAD 85,000 to CAD 100,000 per year, depending on experience, qualifications and location.

Location:

Initially remote, with the possibility of becoming hybrid in the future.
Work Visa:  At this time, we are unable to sponsor work visas. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Betty Gaming CA Ltd. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required.

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