Parts Technician

Location: Nisku

At Union Tractor, we help keep our customers operating efficiently by delivering dependable parts support and exceptional customer service.
We are currently seeking a motivated and customer-focused Parts Technician to join our growing team. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in supporting customers in the heavy equipment industry.
As a key member of the Union Tractor team, the Parts Technician plays an essential role in supporting customer uptime, increasing customer confidence, and delivering outstanding service through accurate parts sourcing, inventory management, and relationship building.
If you are organized, proactive, mechanically inclined, and passionate about customer service, we want to hear from you.

Key Responsibilities  Customer Service & Parts Support   Provide exceptional customer service to both internal and external customers
Respond to customer requests with urgency and professionalism
Source and identify parts using OEM schematics and technical resources
Review requests for complete information and determine ETA requirements
Conduct customer follow-up to ensure satisfaction and service excellence
Proactively seek sales opportunities during slower periods through upselling and customer outreach
Inventory & Operational Support   Maintain purchase orders, back orders, inter-warehouse transfers, and open orders through completion in a timely manner
Record and analyze parts movement trends and recommend stocking items based on sales activity and local market demands
Support product sourcing and purchasing activities as required
Create and maintain vendor reference materials including databases, websites, and catalogues
Maintain a clean, organized, and professional appearance in the parts and warehouse areas
Complete all associated paperwork, filing, and documentation accurately
Team & Safety Commitment   Lead by example regarding corporate initiatives and company values
Work collaboratively as a positive team player and mentor
Adhere to and enforce all health & safety policies and procedures
Demonstrate excellent product knowledge with a commitment to continuous improvement
Follow Union Tractor systems and procedures including:  Credit policies
Warranties
Sales and returns
Core returns
Purchasing
Quoting procedures

Perform other duties as required by Union Tractor
Qualifications & Requirements   Experience in Parts Sales, preferably in Heavy Equipment or Heavy Equipment Parts
Journeyman Parts Technician certification is considered an asset
Strong computer skills including Microsoft Office Suite
Strong mathematical skills with the ability to calculate:  Margin
Markup
Freight
Currency exchange

Customer-driven with a positive and professional attitude
Strong organizational and multitasking abilities
Willingness to stay late when required to complete priority tasks
Willingness to participate in an on-call rotation
Why Join Union Tractor?  At Union Tractor, we value hard work, teamwork, and a commitment to customer success. We offer a supportive environment where employees are encouraged to grow professionally, contribute ideas, and make an impact every day.
Pay  Pay: $27.09-$41.64 per hour
Benefits   Casual dress
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Work Location  In person

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