VIP Engagement Executive

Lead high-value player relations in Edmonton as a VIP Engagement Executive. Deliver personalized service that enhances loyalty and retention while managing VIP events and experiences.

We are seeking a skilled VIP Engagement Executive based in Edmonton, Canada. This role involves managing relationships with high-value players, ensuring they receive exceptional, personalized attention and service. You will play a pivotal role in supporting CRM initiatives while representing the brand at exclusive VIP events across Alberta.

Key Responsibilities:

• Manage a portfolio of VIP accounts to drive retention

• Plan and coordinate local VIP events and player experiences

• Analyze player behavior and market trends for insights

• Develop engagement strategies including rewards and offers

• Monitor player performance and satisfaction metrics

Requirements:

• 5+ years in online gaming or hospitality

• Experience with leadership and managing high-value clients

• Strong interpersonal and communication skills

• Familiarity with CRM systems and player segmentation

• Commitment to responsible gaming and compliance

Enhance player experiences through personalized engagement and hospitality in this high-impact role.
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