Job Description & How to Apply Below
Lead VIP services for Fan Duel, managing key relationships and a dedicated team in Alberta. Directly oversee high-value customers and enhance their gaming experience with tailored rewards.
As a VIP Team Manager at Fan Duel, you will take charge of a loyal customer portfolio while coaching VIP Account Managers to deliver exceptional service.
Your role in the online gaming industry will focus on proactive customer retention, ensuring compliance and promoting responsible gaming. You will also foster strong relationships, coordinate cross-departmental collaboration, and work to meet specific performance targets.
Key Responsibilities:
• Manage retention of High Value Players effectively
• Provide proactive customer support to enhance loyalty
• Develop relationships and offer personalized rewards
• Collaborate with other departments for improved experience
• Mentor and manage a small team of VIP Account Managers
Requirements:
• Minimum 4 years in high-end customer service
• Experience managing teams preferred
• Excellent communication skills required
• Knowledge of online gaming is essential
• Passion for delivering top-level service
Elevate the VIP experience at Fan Duel through strong relationships and a focus on customer service excellence.
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