VIP Team Manager

Overview
THE POSITION Our roster has an opening with your name on it. Fan Duel is looking for a VIP Manager to work across to look after our most important clients as well as oversee a small team of VIP account managers. As a VIP Team Manager, you will be directly managing a portfolio of loyal customers, building strong relationships, and providing an excellent all-round experience.

You will also coach a small team of VIP Account Managers to deliver the same experience to their own portfolios. This position is in a customer-facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry.

In addition to the specific responsibilities outlined above, employees may be required to perform other duties as assigned by the Company to meet evolving business needs. This ensures operational flexibility.

The Game Plan
Everyone on our team has a part to play.

Manage and retain a portfolio of High Value Players

Provide an enhanced proactive one-stop service to encourage loyalty

Keep responsible gaming and Compliance at the heart of all we do

Develop relationships and offer tailored rewards through regular correspondence

Work alongside other Fan Duel departments to increase customer experience

Meet pre-determined productivity, quality, and Service Level Agreement targets

Ensure bonuses, gifts, and hospitality invitations are offered in line with business requirements

Meet and host VIPs at Hospitality events

Deliver against company responsible gaming protocols

Manage, mentor and develop a team of VIP Account Managers to provide the above

The Stats
What we're looking for in our next teammate

Minimum of 4 years of experience in high-end customer service (preferred)

Experience managing a team (preferred)

Excellent verbal and written communication skills

High-level hospitality experience (preferred)

Knowledge of online gaming industry essential

People management experience (preferred)

Knowledge of sports and/or experience in a heavily regulated industry is a plus

Passionate about providing top-level service

Confident and people-focused personality

Excellent analytical skills and experience with Excel

Strives to meet targets and deadlines

Excellent organizational and planning skills

Understanding of Marketing processes (preferred)

Willing and able to work non-traditional business hours

Don’t check all the boxes? We encourage you to apply if you possess adjacent skills and are eager to learn more about this position.

About Fan Duel
Fan Duel Group is the premier mobile gaming company in the United States and Canada. It consists of a portfolio of leading brands across mobile wagering including Fan Duel Sports book and Fan Duel Casino, among others. Fan Duel Group operates Fan Duel TV and Fan Duel TV+ and has a presence across the US, Canada, and Puerto Rico. The company is based in New York with offices in Los Angeles, Atlanta, Jersey City, and global offices in Canada and Scotland.

The company’s affiliates have offices worldwide, including Ireland, Portugal, Romania, and Australia. Fan Duel Group is a subsidiary of Flutter Entertainment, the world’s largest sports betting and gaming operator (NYSE: FLUT).

This role can be based in Edmonton, Calgary, or Greater Alberta.

Player Benefits
This role may offer benefits such as extended medical, vision, and dental coverage; life insurance; disability insurance; a retirement program with employer contributions; and other employee benefits. The role may be eligible for short-term or long-term incentive compensation, including cash bonuses and stock program participation. It includes 12 holidays and two floating holidays. Fan Duel offers paid sick time in accordance with applicable Canadian law.

Check out all our benefits here:
Fan Duel Total Rewards. Benefits differ across country and job type.

Fan Duel is an equal opportunities employer and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, or any other characteristic protected by law. Fan Duel is committed to providing reasonable…