Slot Attendant Job Edmonton area,Alberta Canada,Entertainment & Gaming

Title

Slot Attendant

Reports To

Slots Supervisor/Slot Manager

Summary

Slot Attendants are some of our most valuable front line people and assist our slots customers in many ways. This position requires an individual who has strong interpersonal communication skills, is energetic, and a team player willing to learn new skills.

Core Competencies

Customer Service

Teamwork and Cooperation

Interpersonal Awareness

Communication

Job Duties

Ensure guests are provided with superior customer service

Adhere to policies and procedures outlined on the slot floor

Administer hand pay jackpots, bill exchanges with guests, machine maintenance including diagnosis of machine malfunctions, ticket games, and game diagnostics

Balance assigned daily cash float

Identify and report counterfeit bills

Responsible for the initial response to customer complaints, claims, and inquiries

Ensure compliance with AGLC terms and conditions

Monitor and report risk and safety concerns to ensure a safe environment for both associates and guests

Support and communicate with all associates on the casino gaming floor

Execute daily assigned operational goals and objectives

Ensure the slot floor meets desired presentation for guests

Maintain a positive and respectful attitude with a “One Team” mindset

Actively promote the Casino’s Players Club

Uphold a teamwork appearance helping where available or when requested

Any other duties as required

Requirements

Able to maintain security clearance

Must be available to work scheduled days, evenings, and weekends

Fluent in the English language

Have reliable means of transportation

Maintain an updated AGLC Gaming Worker’s license

Ability to grasp instructions and adjust to changing conditions

Work Conditions

Must be able to stand for prolong periods.

Must be able to carry out light cleaning duties

Must be available to work all shifts including evenings, weekends, and holiday

Must be able to work in a fast-paced working environment