Job Description & How to Apply Below
Elevate customer experiences as a VIP Manager at Fan Duel in Edmonton, Alberta. Oversee VIP account managers and build lasting relationships with high-value players while ensuring exceptional service.
In this key role, you will manage a portfolio of VIP clients, providing personalized service to enhance their gaming experience. You'll lead a small team of VIP Account Managers, coaching them to deliver top-notch customer care. Your passion for online gaming and knowledge of the industry will be essential in creating loyalty among our most valued players.
Key Responsibilities:
• Manage and retain a portfolio of high-value players
• Provide proactive, tailored service to enhance player loyalty
• Develop relationships and offer custom rewards through correspondence
• Ensure compliance and responsible gaming in all interactions
• Mentor and develop a team of VIP Account Managers
Requirements:
• Minimum 4 years in high-end customer service
• Experience managing a team is preferred
• Excellent communication and organizational skills
• Knowledge of online gaming is essential
• Willingness to work non-traditional hours
Lead Fan Duel's commitment to VIP service excellence and inspire your team to achieve success.
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