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Job Description & How to Apply Below
The Reuse Centre passionately champions sustainability by accepting donated items from Edmonton residents, free of charge, and thoughtfully redistributing them to organizations and individuals. This vital initiative achieves three key objectives: fostering a culture of reuse and highlighting its many benefits, facilitating the equitable distribution of resources back into the community, and significantly reducing landfill waste. By spearheading a circular economy, the Centre plays a crucial role in the Waste Services Branch's 25-year strategy, contributing directly to the ambitious goal of diverting 90% of waste from landfills.
Our Reuse Centre Attendants are instrumental in this mission, meticulously managing and organizing accepted items. They also cultivate an engaging public space where valuable items find new homes and the community is actively encouraged to embrace the educational components of our comprehensive waste management system.
What will you do?
Transfer donated items from the drop-off area to the 6000 sq ft store area Review all donated materials for safety (including household hazardous waste) and cleanliness
Organize and display reuse, merchandising, and educational items in the retail store in an visually appealing manner that creates an inviting retail environment
Ensure that the store area is clean and free of hazards, including cleaning shelves and containers
Suggest changes to floor layout and bin placement to improve efficiency and/or to reflect any program changes
Perform accurate data entry for the purpose of maintaining various records
Accept items from residents at the drop-off area Screen out unacceptable materials, weigh, move, and sort large volumes of material on a continuous basis
Educate patrons on reuse alternatives and community initiatives
Assist with public programming at the facility or offsite if required
Answer inquiries and questions about the Reuse Centre and Waste Services Ensure the drop off area and related storage areas are clean, safe and properly maintained for customers and staff
Respond to customer complaints and concerns
Build relationships with volunteers and assist them when needed
Answer phone calls and respond to emails received through the Reuse Centre email inbox
Assist customers with items they would like to take, weighing their items
Perform other related duties as required
Learn more about the Reuse Centre: of Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school/college
Prior experience working with the public in an in-person customer service capacity, including retail experience
Assets:2 years or more of customer service or retail experience
Warehouse and/or labour experience
Knowledge of City of Edmonton's Waste Management programs and services
Skills required for success:
Knowledge of a wide variety of materials and the appropriate methods of handling, storage and disposal of these materials, or the ability to successfully pass training courses in these areas
Knowledge of the effective use of safety equipment (such as spill kits, gloves etc), or the ability to successfully pass training courses in these areas (such as WHMIS)
Ability to assess incoming materials for acceptability, and identify potential hazards
Ability to lead, organize, instruct and supervise group activities
Ability to work collaboratively in a team environment, as well as take initiative and direct own work during independent, less busy times
Strong organizational and time-management skills, including the ability to complete all work tasks in the presence of conflicting needs of clients and staff
Skilled in supporting individuals with diverse needs
Ability to effectively communicate verbally and in writing when dealing with diverse clientele
Alignment to our Cultural Commitments and Leadership Competencies ((Use the "Apply for this Job" box below).)
Embracing a culture of equity, diversity, reconciliation and inclusion
Conditions of Employment:
Ability to obtain Standard First Aid and CPR Certificates prior to employment
Compliance with the City of Edmonton's safety standards for Personal Protective Equipment (PPE) is a requirement for this position
Valid Alberta Class 5 driver's licence (or provincial equivalent). Obtaining and maintaining a City Driver's permit is a requirement of this position
Applicants may be tested
Work Environment:
Ability to perform the physical requirements of the position which includes lifting and moving a high volume…
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