Financial Centre Administrator

Facilities management (premises & equipment)
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.
At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.
Discover how you can make a difference in the lives of individuals, families and communities around the world.
This role is in office  

Job Description  The role of the Financial Centre Administrator (FCA) is pivotal to the smooth and efficient operation of a Financial Centre (FC). The focus ranges from supporting providing client service, reporting payments and administrative accountabilities. The FC administrator maintains strong relationships with several business partners, to help create and maintain a positive and energetic work environment. The successful applicant will be creative, an innovative thinker, ability to multitask with strong organizational and PC skills.

Ability to work independently, take initiative and prioritize work with a sense of urgency as required.
Main accountabilities   Provide administrative and general office support aligned with all Sun Life policies and procedures
Answer telephone and greets clients
Responsible for reporting payments & expense cheque routines
Process mail
Facilities management (premises & equipment)
Administration of client inventory
Maintain information on targets and results as well as prepare reports
Coordinate meetings
Competencies   Strong client relationship skills and a client centric mindset
Strong communication skills
Strong interpersonal skills
Strong organizational and time-management skills
Good problem-solving and decision-making skills
Energetic, enthusiastic and have the ability to interact diplomatically with people
Ability to work independently and with minimal direction and frequent interruptions
Team player who is willing to contribute and help others
Proficiency working with a PC. Good knowledge of Windows 10, Microsoft Office (Word, Excel and Power Point), Outlook.
Ability to learn new PC tools quickly
Knowledge of , SharePoint and Oracle would be an asset
Qualifications   High school diploma with 3-6 years of experience or an equivalent combination of education and experience – Degree or college diploma preferred
Experience in an office environment, a client service roles, or in a retail store
Experience reconciling accounts or financial transactions – some ledger or bookkeeping experience would be an asset
Knowledge of financial planning and services would be an asset
Experience working in the financial services or service industry would be an asset
Why join Sun Life   Being a member of the Sun Life family, a group of people united by our

Purpose:

to help Clients and Employees achieve lifetime financial security and live healthier lives
A friendly, collaborative and inclusive culture
A collaborative and interactive team environment
Being part of our journey in developing the next greatest digital experience
Working together, sharing common values and encouraging growth & achievement
Joining a reputable organization with over 150 years of history
Certified Great Place to Work in Canada in 2026
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome…