Senior Banking Client Engagement Associate

Lead client engagement at CIBC in Wetaskiwin, using financial services expertise and customer service skills in an on-site banking centre role.

As a Senior Client Engagement Associate, you will support Personal and Business Banking clients with day-to-day needs. You will answer questions, assist with transactions, explain banking products, and connect clients with appropriate CIBC teams. You will also mentor colleagues and guide complex client issues.

• Help clients manage accounts and banking products
• Explain relevant services and support appropriate product sales
• Resolve client issues through listening and accountability
• Introduce clients to CIBC mobile banking applications
• Mentor associates through job shadowing and feedback

• Expertise in financial services products and customer service
• Strong client issue resolution and transaction services skills
• Digital literacy for mobile banking support
• Goal-oriented approach focused on client experience
• Flexibility for evenings, weekends, and multiple banking centres

Bring client service, financial products expertise, and operational leadership to CIBC’s Wetaskiwin banking centre team.