Digital Banking Client Service Representative

Help ATB clients use digital banking tools while delivering friendly service, tailored guidance, and efficient branch support. The role is based in Spruce Grove.

As a Client Service Representative, you will make banking work for people through approachable service and meaningful relationships. You will identify financial needs, provide personalized solutions, and connect clients with the right resources. The temporary 12-month unionized role includes Wednesday evening and rotating Saturday shifts, plus occasional travel to neighbouring branches.

• Educate clients about digital banking tools and platforms
• Understand client financial needs and goals
• Offer personalized solutions and relevant guidance
• Collaborate internally to resolve client issues efficiently
• Participate in team meetings and share insights

• Customer service or sales experience
• Adaptability, sound decisions, and problem-solving ability
• Grade 12 graduation with numerical aptitude
• Collaborative attitude and passion for helping others
• Personal lending familiarity is an asset

Use digital banking education, client guidance, and collaboration skills to create valued interactions for ATB clients in Spruce Grove.