Banking Customer Experience Associate

Deliver excellent customer experiences at TD Canada Trust in High Prairie, Alberta, processing transactions and recommending banking solutions. This part-time role offers 15 hours weekly.

As a Customer Experience Associate in Personal & Commercial Banking, you will understand customer needs and provide clear advice. You will process deposits, withdrawals, and bill payments while following procedures, regulations, and TD’s Code of Conduct and Ethics. The role also involves resolving concerns, promoting solutions, and supporting accurate business processes.

• Process deposits, withdrawals, and bill payments accurately
• Determine customer needs and recommend suitable banking solutions
• Resolve concerns and escalate non-standard activities
• Promote banking solutions and complete business processes promptly
• Deliver quality experiences and recommend operational improvements

• High School diploma and/or one-plus years of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organization, planning, and time management skills
• Working knowledge of Microsoft Word, Excel, Outlook, and internet
• Accurate, detail-oriented, calm, and effective communication style

Use transaction processing, customer service, and banking advice skills to support TD clients in High Prairie.