Appeals Officers - Temporary

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Job Information

Job Title:

Appeals Officers - 2 Permanent and 1 Temporary
Job

Requisition
Ministry:

Jobs, Economy, Trade and Immigration

Location:

Edmonton and Calgary
Full or Part-Time:

Full Time
Hours of Work:
36.25 hours per week
Permanent/Temporary/Wage: 2 Permanent and 1 Temporary
Scope:
Open Competition
Closing Date:
September 9, 2026
Classification:
Program Services 2
Salary: $2,562.61 to $3,361.54 bi-weekly ($66,884 - $87,736/year)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

Appeals Commission
The Appeals Commission for Alberta Workers’ Compensation has an exciting opportunity for you to join our team as an Appeals Officer!
The Appeals Commission is quasi-judicial tribunal that is independent from the Workers’ Compensation Board (WCB). The Appeals Commission is the final level of appeal for workers and employers who disagree with a WCB Dispute Resolution and Decision Review Body (DRDRB) decision.
To learn more about the Appeals Commission, please  :  .

The Appeals Commission has an exciting opportunity and is seeking three Appeals Officer to join our Edmonton and Calgary team!
Under the direction of the Manager, Appeals Services of the Appeals Commission for Alberta Workers Compensation, the Appeals Officer oversees the case management and preparation of a Workers Compensation appeal while acting as the essential link between the appeal and the delivery of an expedient, informed and consistent hearing process in accordance with a number of applicable policies, guidelines, and related legislation.
Individuals in this role will have a strong and evident understanding and working knowledge of the Workers’ Compensation Act and Workers’ Compensation Board policies, Appeals Commission Rules, procedures and processes.

Key Responsibilities Include:

• Act as the primary contact person for all parties of an appeal.
• Manage client files from initial assignment to finalization.
• Identify policy issues inherent to the appeal.
• Develop and process key appeal documentation to respond to diverse appeal issues.
• Provide support to Hearing Chairs, Commissioners and the Appeals Services department.
• Prepare briefing materials and other written documents used by panel members and stakeholders (external and internal).

Personal skills will include an orientation for detail and consistency; a predisposition to educate and inform all involved parties; skills in setting and delivering a processing plan; a sense for advisory input that supports and strengthens the appeal process; a strong inquisitorial sense; an ability to research, analyze and investigate;
Strong and effective communication skills.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

• Systems Thinking
  :
  The Appeals Officers are required to meet the demands of their role in processing appeals and supporting clients with an awareness of how their role is key to the AC's vision, mission and values. Their work directly affects Albertans across all occupations in Alberta, who go through the WCB appeals systems. They must anticipate outcomes and potential impacts for a variety of stakeholders when processing large numbers of individual files containing highly confidential medical information, and producing the documents on which hearing decisions are made.
  
  They also work with hearing chairs and staff to identify areas of collaboration to improve these processes and continually enhance AC service delivery standards.
• Build Collaborative Environments
  :
  Appeals Officers must effectively communicate and establish collaborative relationships with stakeholders. AOs must understand and adhere to the AC's Governance and Independence Framework. They must be able to anticipate potential conflicts of interest and take actions to mitigate risk.
• Agili…