Case Manager

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Job Information Job Title:
Case Manager - 9 positions available Job

Requisition  Ministry:
Public Safety & Emergency Services

Location:

Edmonton Full or Part-Time:
Full-Time Hours of Work: 36.25 hours per week Permanent/Temporary/Wage:
Temporary until October 31, 2029 Scope:
Open Competition Closing Date:
October 30, 2026 Classification:
Program Services 3 Salary: $ 2,935.39 to $ 3,850.29 bi-weekly ($76,613 - $100,492)

The Alberta Public Service works to build a stronger province for current and future generations. We make a difference in the lives of Albertans through rewarding and diverse career opportunities.

The Alberta Emergency Management Agency (AEMA), under the authority of the Emergency Management Act, leads the coordination and co-operation of all organizations involved in emergencies and disasters.

The Alberta Emergency Management Agency (AEMA) is accountable and responsible to the GoA, to Albertans, to their communities, and to industry for the protection of people, their property, and the environment from the effects of emergency events. The AEMA accomplishes its objectives by leading the co-ordination, collaboration and co-operation between all entities involved in prevention, preparedness, response, and recovery activities within this diverse system.

Our agency also works to ensure vital public services, such as government services and first responders, are available during a crisis. To learn more about Public Safety and Emergency Services, follow the link to:  .

Help Albertans and communities navigate recovery when they need it most. As a Case Manager, you will guide applicants through disaster recovery programs, provide trusted support in complex situations, and help ensure financial assistance is delivered effectively, fairly and in accordance with program requirements. As a Case Manager with the Recovery Branch, you will be a key point of contact for Albertans, Local Authorities and government partners accessing disaster financial assistance.

Working as part of a multidisciplinary recovery team, you will assess complex applications, coordinate information, and provide clear, responsive guidance while supporting the effective administration and delivery of provincial disaster financial assistance programs.
You will be responsible for

• Serving as a primary point of contact for Albertans, Local Authorities and Ministries accessing disaster financial assistance programs, providing responsive guidance and client service.
• Reviewing and assessing complex applications and eligibility information to support consistent program decisions and compliance with program and audit requirements.
• Building collaborative relationships with internal and external stakeholders to gather, interpret and communicate information related to disaster and emergency events.
• Researching and preparing correspondence, analysis, and recommendations to support management decisions and payments to eligible applicants.
• Supporting the effective administration of disaster financial assistance programs, including application intake and in-person or online program delivery.
• Contributing to program guidelines, training materials and other resources that support consistent program delivery.
• Representing AEMA Recovery at regional stakeholder events and engagement sessions and collaborating with AEMA Field Officers and Emergency Social Services staff.
• Supporting broader provincial disaster and emergency response and recovery activities, including the Provincial Recovery Coordination Centre and Provincial Emergency Coordination Centre as required.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

Agility: Works in a changing environment and takes initiative to change. Takes opportunities to improve work processes. Anticipates and adjusts behaviour to change. Remains optimistic, calm and composed in stressful situations. Seeks advice and support to change appropriately. Works creatively within guidelines.

Drive for Results: Works to exceed goals and partner with others to achieve objectives. Plans based on past experience. Holds self and others responsible for results. Partners with groups to achieve outcomes. Aims to exceed expectations.

Systems Thinking: Considers inter-relationships and emerging…