Job Description & How to Apply Below
Hearing Life Canada, in partnership with National Affiliated Partners, is the largest provider of hearing healthcare service in Canada. Working in unison with the National Campaign for Better Hearing's awareness campaign (campaignforbetterhearing.org), our core philosophy is to provide life-changing hearing care while increasing awareness of the effects of hearing loss and the benefits of hearing devices. Across Canada, Hearing Life consists of over 350 hearing healthcare clinics united behind one simple vision, “To help more people hear better.”
Client Service Administrator
Are you a customer service expert that enjoys making connections, solving problems, and helping more people hear better? If you are passionate about utilizing your skills to change client’s lives, we would love to hear from you!
How You’ll Make An Impact
Customer Service:
Serve as first point of contact for clients, delivering top-notch customer care. You’ll greet clients, manage inbound calls and emails, and answer inquiries with professionalism and warmth.
Appointment Scheduling:
Ensure smooth clinic operations by managing and adjusting clinician schedules, booking appointments, and coordinating follow-ups.
Clinic Maintenance:
Keep the clinic looking its best! Organize and tidy client waiting areas, and ensure supplies are stocked.
Administrative Support:
Assist clinicians by maintaining client files, managing stock orders, and ensuring smooth operations. Handle basic hearing aid maintenance and support local promotions.
Accounting & Insurance:
Process payments, track insurance claims, accounts receivable management, and maintain inventory.
What You Bring
At least 2 years of customer service experience
Strong organizational skills and ability to manage multiple priorities
Experience in Microsoft Excel
What We Offer
Competitive compensation package
Generous paid time off including 10 days vacation and 10 wellness days
RRSP Matching
Healthcare and Dental for yourself and dependents
Access to ongoing training and development
Corporate discounts through Perkopolis and discounted rates to Good Life Fitness
Equal Opportunities
At Hearing Life, we’re committed to fostering an inclusive and diverse workplace. Hearing Life Canada is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you require an accommodation throughout the interview process, please reach out to a member of our Talent Acquisition team today.
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