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Healthcare Management

Disability Case Manager

Job in Edmonton, Alberta, Canada
Listing for: Sun Life
Full Time position
Listed on 2026-08-24
Job specializations:
  • Healthcare
    Healthcare Management
Job Description & How to Apply Below

Job Description

:

Please note this role is Hybrid

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.

We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You’ll Do

  • Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
  • Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
  • Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
  • Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
  • Build strong, trust-based relationships with clients, employers, and healthcare providers.
  • Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

    • What Sets You Apart

  • Bachelor’s degree in Healthcare, Kinesiology or Business
  • 3+ years of professional experience in disability case management
  • Demonstrated strength in these key skills:
    - Emotional Intelligence
    - Crisis Intervention
    - Strategic Thinking
    - Rehabilitation Techniques
    - Data Analysis
    - Negotiation

    • ​

    What You Need to Succeed

  • Strong analytical and decision-making skills
  • Resilience and adaptability in fast-paced, emotionally complex situations
  • Comfort with digital tools and multiple platforms
  • A collaborative, team-first mindset

    • What's in it for you ?

  • A comprehensive training program and continuous learning opportunities
  • A caring, supportive, and inclusive culture
  • Wellness programs that support the three pillars of your health – mental, physical, and financial
  • Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more
  • A chance to make a real difference in people’s lives

    • Curious about the role?

    Follow a day in the life of a Sun Life DCM:

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