Community Support Worker

CSW (Community Support Worker)

Location:

Edmonton and surrounding area

Schedules Available

• Day: 7:00am–3:00pm (6 days on / 3 days off)
• Evening: 3:00pm–11:00pm (6 days on / 3 days off)
• Overnight Awake: 11:00pm–7:00am (6 days on / 3 days off)
• Temporary Casual:
  Minimum three shifts per month

This Community Support Worker role reports to the Program Supervisor, offering support for older adults with complex health and well-being needs, including individuals transitioning from extended hospital stays (often spanning multiple years) into community-based settings.

The work is hands-on, structured, and responsibility-heavy. Employee provides personal care, safe transfers, incontinence support, medication administration, and high-quality observation and documentation.

The role requires strong clinical awareness, critical thinking, and the ability to recognize early health or behavioural changes that may signal escalating risk or the need for intervention.

You will support individuals who experience periods of acute mental health instability, requiring calm presence, consistency, and sound judgement to maintain safety, dignity, and stability in the community.

Individuals supported in this program may present with:

• Mobility limitations and elevated fall risk
• Incontinence and daily peri-care needs
• Complex medical histories with recurring or fluctuating health concerns that may impact mental health stability
• Periods of acute psychosis, agitation, or behavioural dysregulation
• Swallowing or feeding safety considerations requiring careful meal preparation and pacing
• Rigid routines, heightened environmental sensitivity, or fixations that impact daily functioning and stress levels

• Provide daily showering, toileting, peri-care, continence care, and hygiene routines with privacy, consent, and dignity.
• Support safe transfers and mobility, using consistent techniques to reduce risk and maintain independence where possible.

• Administer scheduled medications and document accurately in accordance with policy and care plans.
• Demonstrate strong understanding of PRNs, including indications, monitoring expectations, and behavioural or health implications.
• Observe, document, and communicate medication effects or concerns promptly.

• Monitor and track baseline and changes in:
  • Mood, affect, thought patterns, agitation, aggression
  • Energy, sleep, appetite, pain indicators, and overall presentation
  • Emerging patterns that may indicate health or mental health destabilization
• Use sound judgement to escalating appropriately to Supervisors, on-call supports, or emergency services when required.

• Provide calm, structured, and consistent support during periods of mental health instability.
• Apply de-escalation strategies and therapeutic communication to reduce risk and prevent escalation.
• Manage safety risks including falls, behavioural incidents, and self-harm risk using approved safety plans and protocols.

• Maintain an organized, supportive environment that promotes regulation and stability.
• Follow established routines and expectations that reduce distress and support emotional safety.
• Support healthy boundaries while adapting to individual needs and triggers.

• Complete thorough documentation including narrative notes, symptom tracking, incident reports, and trend awareness.
• Coordinate appointments, follow-ups, and communication with external health providers in collaboration with the Program Supervisor and on-call team.

• You identify and document subtle changes before they escape into crises.
• Medications and PRNs are administered safely, consistently, and accurately documented.
• Personal care is delivered professionally and respectfully, even during challenging moments.
• You maintain structure and calm during mental health instability without escalating power struggles.
• You know when to manage independently and when escalation is required.

This role is…