Medical Receptionist - Hys Centre - Reception; RCP

Edmonton, AB, Canada

Posted Thursday, August 27, 2026 at 8:00 AM | Expires Monday, September 7, 2026 at 7:59 AM

Welcome to MIC Medical Imaging!

At MIC, our uncompromising commitment to excellence in diagnostic imaging, coupled with our investment in technology and quality patient care, instills confidence in patients and physicians across the communities we serve. We are an innovator in the healthcare industry, a recipient of the consumer choice award for business excellence, and a talent destination for over 500 team members. Our staff are passionate about improving the healthcare journey for patients and their family members, and proudly support local organizations working towards the same goal.

If you are looking for a meaningful career opportunity, our organization could be the perfect fit!

A Medical Receptionist is the first point of contact for patients and visitors. They are responsible for managing front desk operations, which include greeting patients, scheduling appointments and addressing inquiries. Their role ensures patients feel welcomed and informed. In addition they also handle a variety of critical tasks that facilitate efficient office management.

Position Type: Full-time

Role and Responsibilities

• Appointment Scheduling :
  Schedule and reschedule patient appointments, including follow-ups and consultations.
• Patient Care:
  Greet patients and visitors in a friendly and professional manner. Manage patient check-in and walk patients to their exams and change them according to their exam.
• Administrative Tasks:
  Answer phone calls and respond to patient inquiries. Maintain and update patient records and databases (MRIS).
• Billing/Insurance:
  Process patient billing and payment transactions. Verify insurance information and assist with claims submissions.
• Incoming/Outgoing Faxes:
  Including sending appointment requests, attaching requisitions to future appointments, managing consent forms for report releases, and sending outgoing faxes as requested.
• Communication:
  Relay messages between patients and healthcare providers. Provide information regarding office policies, procedures and services.
• Compliance & Confidentiality:
  Adhere to provincial, federal and MIC privacy and confidentiality regulations to maintain patient confidentiality. Ensure compliance with medical office policies and procedures.
• Maintain a clean, organized and professional reception area and change room area.

Qualifications and Education Requirements

• Education:
  
  High School diploma (required), completion of diploma from an accredited Medical Office Assistant program (preferred)
• Experience:
  
  Experience as a Medical Receptionist (preferred)
• Skills :
  Ability to complete repetitive tasks in a fast paced, high-pressure environment
  • Excellent patient care and interpersonal skills.
  • Ability to work independently and as part of a healthcare team.
  • Attention to detail and strong organizational skills.

Working Conditions & Physical Requirements

• Clinic setting
• Exposure to patients with various medical conditions, requiring adherence to infection protocols
• May be required to support other sites
• Prolonged periods of sitting

Core Competencies

• Attention to Detail :
  Maintain a high level of attention to detail while verifying and inputting information.
• Effective Communication :
  Demonstrates clear, concise verbal and written communication, adapting to different audiences and contexts to ensure understanding.
• Listening Skills :
  Actively listen with empathy, provide appropriate feedback and respect others' perspectives.
• Teamwork & Collaborations :
  Works collaboratively with teams, ensuring effective communication for optimal patient outcomes.
• Conflict Resolution :
  Identifies and resolves conflicts constructively, using de-escalation, negotiation and mediation skills to maintain positive relationships.
• Problem Solving :
  Applies critical thinking to identify issues and develop proactive, creative solutions.
• Professionalism & Ethics :
  Displays a professional attitude, adhering to ethical standards, and demonstrates accountability and reliability.
• Confidentiality :
  Protects sensitive information, adhering to confidentiality agreements and data protection policies.
• Int…