Part Time - Medical Office Assistant

RIVER STONE HEALTH & WELLNESS MEDICAL OFFICE ASSISTANT – Join Our Medical Team!

Company Description

River Stone is a family-owned, health & wellness-focused clinic in Southwest Edmonton dedicated to providing high-quality, client-centered care. Our Medical Clinic is part of a broader multi-disciplinary organization that brings together medical, therapeutic, and wellness services in a professional, supportive, and collaborative environment.

This is a part-time, on-site Medical Office Assistant role supporting the day-to-day operations of our Medical Clinic. The MOA will work closely with Nurse Practitioners, patients, and the administrative team to provide an exceptional patient experience while ensuring the clinic operates efficiently and professionally.

Daily responsibilities will include patient reception and communication, appointment scheduling, registration, EMR management, processing referrals and documentation, coordinating patient follow-up, and supporting the clinical team with administrative tasks.

The successful candidate will work primarily within TELUS CHR, Netcare, and other healthcare systems and platforms as required. This role requires a high level of professionalism, discretion, accuracy, and attention to detail, particularly when handling confidential patient and health information.

A great medical office is about more than answering phones and booking appointments. It’s about creating a calm, organized, professional experience for patients while giving healthcare providers the support they need to focus on delivering exceptional care.

As an MOA at River Stone, you’ll be an important part of that experience.

• Be Part of the Patient Experience – You’ll often be the first and last person a patient interacts with. Your professionalism, warmth, and attention to detail make a real difference.
• Support Great Healthcare Providers – Work closely with our Nurse Practitioners and clinical team to help keep the Medical Clinic organized, efficient, and running smoothly.
• Put Your Skills to Work – From EMR management and referrals to scheduling, documentation, and patient communication, you’ll play an important role in the day-to-day operation of the clinic.
• Work in a Professional Environment – We take privacy, confidentiality, professionalism, and patient care seriously and are committed to maintaining high standards across our Medical Clinic.
• Be Part of Something Bigger – While your primary focus will be the Medical Clinic, you’ll be part of a larger multi-disciplinary organization with medical, paramedical, and wellness services.
• Learn & Grow – We believe in developing our people and creating opportunities to build knowledge, confidence, and long‑term career skills.
• A Team That Supports You – We value clear communication, teamwork, accountability, and treating our people with the same respect and care we expect them to provide to our patients.

Be the calm, capable, caring person patients can count on.

• Greet and assist patients in a professional, welcoming, and compassionate manner
• Manage patient check‑in and check‑out processes
• Answer phones, emails, and patient inquiries promptly and professionally
• Schedule, reschedule, and confirm appointments
• Maintain a high standard of patient communication and service
• Address routine patient concerns and elevate appropriately when required

• Maintain accurate patient demographic and administrative information
• Manage patient records and documentation within the EMR
• Process referrals, requisitions, forms, and other medical documentation as…