Healthcare Navigator

Salary Range: $68,000.00 To $74,000.00 Annually

For over 75 years en Compass has been building safe and inclusive communities by supporting individuals to navigate change - and lead healthy, meaningful lives. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural supports and more.

By exemplifying care, compassion and understanding, we are laying the foundations for positive change.

We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at:  , please consider joining our team.

Reporting to the Team Lead of Reintegration Services, the Healthcare Navigator supports the medical and healthcare needs of clients involved in the Integrated Offender Management (IOM) Program. Working collaboratively with Social Navigators and Edmonton Police Service (EPS) Diversion & Desistance Detectives, the Healthcare Navigator helps clients access appropriate healthcare services, navigate complex systems, coordinate referrals and appointments, and address barriers that may impact their health and overall stability.

The IOM Program supports individuals with complex needs through coordinated, client-centred planning using principles of High-Fidelity Wraparound and the Risk-Need-Responsivity (RNR) model. The Healthcare Navigator contributes a health-focused perspective to this work by helping identify medical and healthcare needs, connecting clients with appropriate services and resources, and supporting the development of integrated plans that respond to identified risks and needs.

Through collaboration with clients, program staff, EPS partners, healthcare providers, and community supports, the Healthcare Navigator promotes client self-efficacy, continuity of care, and sustainable positive change.

• Assess and support clients' healthcare needs during onboarding and throughout their involvement with the Integrated Offender Management (IOM) and Behavioural Assessment Unit (BAU) programs.
• Access appropriate healthcare information systems, including Netcare and Connect Care, to support care coordination and obtain relevant information such as lab results, medication profiles, pharmacy information, healthcare numbers, hospital involvement, and program availability.
• Complete and coordinate healthcare, detox, treatment, and other health-related referrals.
• Support clients in accessing primary care, specialist services, and other appropriate healthcare providers.
• Coordinate medical appointments, provide reminders and follow-up, and attend appointments to advocate for clients when required.
• Provide clients with healthcare and harm reduction education to support informed decision-making and engagement in their care.
• Provide healthcare-related consultation and guidance to the interdisciplinary team within the scope of the role.
• Complete medical assessments required to support treatment applications and other program-related healthcare needs.
• Conduct drug testing related to release conditions and admission to treatment programs, in accordance with applicable procedures and professional scope.
• Collaborate with Social Navigators, EPS Diversion & Desistance Detectives, healthcare providers, community partners, and other members of the client's support network to support coordinated service planning.
• Participate in internal and external meetings and work with program leadership to support the effective integration of healthcare services within the program.
• Support the development and delivery of healthcare and harm reduction education and participate in relevant professional development and training.
• Maintain required documentation and complete program and agency administrative responsibilities.
• Provide client transportation on a case-by-case basis when required.
• Contribute to the agency's mission, vision, and values through professional, collaborative, and client-centred practice

• Completion of a recognized Licensed Practical Nurse (LPN), Registered Nurse (RN), or Primary Care Paramedic (PCP) education program.
• Current registration and good standing with the applicable professional regulatory body.
• Minimum of 3 years of relevant experience supporting individuals with complex needs and/or…