Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.
OURGUIDING PRINCIPLES
Our Mission is to inspire reading and enrich the lives of book lovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day.
- We Will Hire, Inspire, Promote and Retain the Best – A’s Hire A’s.
- We Will be Customer Centric.
- We Will Be Data Driven – System Thinking – Entrepreneurial.
- We are Committed to True and Shared Value Creation.
- We Will be Human-Centered and AI Enabled.
- We are Committed to Caring About Each Other, Our Communities, Our Environment.
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR processes and practices consistent with Indigo’s Guiding Principles. This role acts as a strategic business partner providing proactive HR practices to support operational success in a retail environment.
By collaborating with HR Centres of Excellence, the Manager, Human Resources – Retail ensures the effective delivery of core HR processes—including Staffing, Performance & Potential, Succession, Career Planning, Learning & Development, and Total Rewards—driving organizational success through people while ensuring compliance with employment legislation and any applicable collective agreements.
KEY PERFORMANCE METRICS- Engagement
- Employee Net Promoter Score
- Talent development and succession bench strength
- Retail talent program completion KPIs
- HR annual scorecard KPIs
ACCOUNTABILITIES
- Build trusted partnerships with business leaders and regional people leaders, providing strategic HR guidance aligned to business objectives, workforce planning, talent strategies, and organizational effectiveness.
- Act as the primary HR advisor and advocate for assigned client groups, ensuring effective implementation, communication, and adoption of enterprise and retail people programs including annual HR processes.
- Provide expert guidance and coaching on employee relations, performance management, risk mitigation, and complex people matters, ensuring compliance with employment legislation, company policies, and HR best practices.
- Translate business strategy, market trends, and operational priorities into people plans and organizational solutions that support growth, performance, and change.
- Leverage people analytics, business insights, and workforce trends to identify opportunities and risks, informing proactive talent, engagement, and organizational decisions.
- Help to define employee engagement goals and action planning strategies to drive increased engagement and enhance overall team performance
- Conduct sensitive investigations with a high degree of professionalism, discretion, care and expertise
- Partner with leaders to design and implement organizational changes, talent strategies, engagement initiatives, and communication plans that strengthen culture, leadership capability, and team effectiveness.
- Partner with leaders on talent acquisition, succession planning, development planning,…
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