Senior End-User Services Manager leadership technology and support operations to deliver
Job in
Edmonton, Alberta, Canada
Listing for:
S.i. Systems
Full Time
position
Listed on 2026-02-12
Job specializations:
-
IT/Tech
Systems Administrator, IT Project Manager, IT Support, IT Consultant
Job Description & How to Apply Below
Position: Senior End-User Services Manager to provide leadership across technology and support operations to deliver an
Our client has a requirement for a Senior End-User Services Manager to provide leadership across technology and support operations to deliver an exceptional employee experience.
Outstanding Employee Opportunity to join a great company and team!
This role oversees help desk services, productivity tools, enterprise client technology, and daily IT operations, while contributing to IT strategy and continuous improvement.
Must Have:
10+ years of IT experience5+ years in a leadership role supporting end-user environmentsProven experience designing, managing, and supporting
enterprise client technologiesStrong hands-on knowledge of:Microsoft / OfficeWindows OS and device managementMicrosoft Intune (endpoint management)Application deployment and lifecycle managementHardware standards and endpoint securityExperience with ITIL-based service management
, incident, and request processesDemonstrated experience with vendor, outsourcing, and contract management.Strong communication skills with the ability to manage multiple priorities in a fast-paced environmentHigh sense of urgency and customer-focused mindsetNice to Have:
Experience leading remote or hybrid IT support teamsFamiliarity with modern digital workplace tools beyond Microsoft (e.g., Zoom, Slack, Service Now)Strong background in change management and driving adoption of new technologiesExperience with self-service portals, knowledge management, or automation to improve support efficiencyProven ability to build cross-functional partnerships and influence business leadersResponsibilities:
Lead Help Desk and End User Support teams with a strong focus on customer service.Own the end-to-end end-user technology experience, including hardware, operating systems, application deployment, cloud services, and remote access.Manage productivity tools and platforms (Microsoft , Windows, Intune, Adobe).Develop technology roadmaps, standards, and service improvements.Lead incident and service request management, acting as an escalation point for major incidents.Coach and develop team members; manage priorities, performance, and service delivery.Oversee project transitions to operations, vendors, budgets, and service levels.
Position Requirements
10+ Years
work experience
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