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Electrical Technical Support

Job in Edmonton, Alberta, Canada
Listing for: RAM
Full Time position
Listed on 2026-02-14
Job specializations:
  • IT/Tech
    Technical Support, Electrical Engineering
Salary/Wage Range or Industry Benchmark: 40000 CAD Yearly CAD 40000.00 YEAR
Job Description & How to Apply Below

Job Description

RAM Elevators & Lifts Inc. is an industry-leading Edmonton-based manufacturer of residential & commercial elevators and accessibility lifts. We are looking for a reliable and motivated individual to provide technical services and product support.

About the Role

RAM’s Technical Support is responsible for troubleshooting problems and helping dealers install new products. This individual has strong technical knowledge and skills, and an exceptional customer service approach.

Responsibilities

  • Preparation of electrical technical drawings using Electra and/or Auto Cad
  • Provide friendly and helpful customer service over the phone and through email
  • Support dealers installing new products with technical support over the phone
  • Support trouble shooting and repairs on older products over the phone
  • Technical order review and processing
  • Other duties as required
  • Qualifications

  • Background in Electrical or Electronics (Certificate, Diploma, or Degree)
  • Knowledge of electronics, component identification, troubleshooting, understanding basic circuits
  • Proficient with Microsoft Office, Electra & Auto Cad 2D software
  • VSD and PLC experience an asset
  • Must have Customer service experience
  • Ability to communicate clearly in written and spoken English is required
  • Strong interpersonal and teamwork skills
  • Knowledge of Solidworks software is an asset
  • We will provide training specific to our products.

    Job Types: Full-time, Permanent

    Salary:
    From $40, per year

    Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Schedule:

  • 8 hour shift
  • Day shift
  • Application question(s):

  • Do you have a Certificate, Diploma or Diploma in Electrical and Electronics?
  • Experience:

  • AutoCAD: 1 year (preferred)
  • Electra: 1 year (preferred)
  • VSD and PLC: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Solid Works: 1 year (preferred)
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