Perm*- Intermediate and Senior ServiceNow Developer expertise in Service Mapping, Configuration

* Contract to Perm*- Intermediate and Senior Service Now Developer with expertise in Service Mapping, Configuration Management and Service Relationships- /

Location:

Remote
- If in Toronto/Hybrid (2 days a week on site)

Duration: 6 Months (Must Convert to Perm)

Hours:

37.5 Hours Per Week

Salary Range: 90-k

Position Overview

We are seeking an experienced Service Now Senior Developer with deep expertise in Service Mapping, Configuration Management, and Service Relationships. The ideal candidate will be responsible for designing, developing, and maintaining Service Now service maps and relationships from Configuration Item (CI) to Business Services, ensuring alignment with organizational standards, security requirements, and development best practices. This role collaborates closely with other Service Now development labs and teams to implement a Common Service Data Model (CSDM) and integrates service mapping outputs across multiple modules to drive operational intelligence and service-aware IT operations.

Key Responsibilities

• Design, develop, and maintain Service Mapping definitions and patterns to accurately model business services and their dependencies.

• Manage configuration item (CI) relationships from infrastructure and applications to business services, ensuring service maps are accurate, up to date and service aware. Working with the CMDB team to ensure configuration items and the discovery process are accurate for service mapping requirements.

• Collaborate with other Service Now development teams to implement and maintain the Common Service Data Model (CSDM) across ITOM, ITSM, ITBM, and other modules.

• Work with module developers (Incident, Change, Problem, Event Management, ITBM, etc) to integrate service mapping outputs into other processes and reports.

• Troubleshoot, optimize, and maintain existing service maps and related CI relationships for accuracy and performance.

• Provide technical guidance and mentoring to junior developers in Service Mapping best practices.

• Participate in design and code reviews to ensure high-quality, maintainable solutions

• Document all service mapping patterns, development work, and integrations in accordance with IT governance policies.

• Stay current with Service Now platform updates, ITOM capabilities, and Service Mapping innovations to drive continuous improvement.

Dimensions

• Individual contributor, collaborating & mentoring junior developers

• Supports one or more key areas of Scotiabank Technology, engaging with senior leadership technology or business stakeholders

• Participate and/or be the lead developer on multiple projects per year

• Global scope including North America, LATAM, APAC and Caribbean & Central America

• K platform users

• Platform delivers over 1,, transactions per week

Must Have Skills

Preferred Skills