IT Support Technician

Overview

Skeena Gold + Silver is a Canadian mining company with a portfolio of exploration and development projects located in northwest British Columbia, Canada. Our current focus is on the revitalization of the high-grade, past-producing Eskay Creek gold-silver mine. Skeena is committed to leading the industry in reconciliation, diversity, and inclusion and we work in close collaboration with our Indigenous partners, leveraging their traditional knowledge and respect for the land.

As a Skeena employee, you will become part of a dynamic, innovative, and results-driven work environment. Together, alongside colleagues of diverse backgrounds and experience you will help us operate safely, protect the environment, positively contribute to our local communities and build a state of the art mine in Canada. Come join our team to be a part of this amazing opportunity!

Position Title: IT Support Technician

Reporting to the IT Manager, the contract Site IT Support Technician provides hands-on IT support for users, applications, and network and server infrastructure across the Eskay site. This temporary role supports onboarding and offboarding, troubleshoots and resolves hardware issues, deploys and supports workstations, peripherals, and field-based Starlink equipment, and works across a number of remote site offices and technology deployments at several geographically diverse locations within the Eskay Creek site.

• IT Support and Troubleshooting:
  Act as primary point of contact on site for IT; provide technical support and troubleshooting assistance to site-based users, ensuring timely resolution of IT issues; log requests and manage work through an existing ticketing system; accurately follow existing standard operating procedures for onboarding and workstation setups.
• Infrastructure Support:
  Installation, configuration, and maintenance of endpoint, server, and network infrastructure; monitor network performance and implement fixes to ensure reliability and efficiency; troubleshoot, deploy and terminate structured network cabling.
• Cybersecurity:
  Maintain existing security measures to protect against cyber threats and unauthorized access; patch and update software to remediate identified vulnerabilities as directed; utilize experience and industry best practices to maintain Skeena’s cyber security posture.
• Collaboration and Vendor Liaison:
  Liaise and collaborate with IT team based in Vancouver, multiple IT vendors, and partners; contribute to the creation of new documentation and standard operating procedures.
• Additional Responsibilities:
  All other duties as reasonably assigned.

• Bachelor's degree in Information Technology, Computer Science, a related field or demonstrable experience and firm grasp of technology fundamentals and their usage including endpoint and server operating systems and hardware, managed switches within segregated networks, firewalls and routing, and wireless network equipment and protocols.
• Class 5 driving license

• Several years of experience in IT support and infrastructure support and administration.
• Strong communication and customer service skills, with the ability to convey information clearly, listen actively, and collaborate effectively with team members and stakeholders.
• Ability to work cooperatively, support colleagues, and contribute to a positive, inclusive work environment.
• Adaptable and able to respond to changing conditions, learn quickly, retain a broad set of knowledge, and solve problems efficiently and effectively.
• Commitment to safe work practices, personal accountability, and respect for the well-being of others.
• Experience working and living in a remote-site, Fly In Fly Out role.
• Experience working in site-based IT roles during construction phase major infrastructure, or mining projects.
• Experience in supporting, deploying and troubleshooting:
  Starlink equipment, Ubiquiti wireless point-to-point / point-to-multipoint infrastructure, Proxmox and VMware hypervisors, and iSCSI Storage Attached Network (SAN) devices.
• Experience optimizing 802.11x network standards and industrial…