IT Onsite Support Engineer

Position: IT Onsite Support Engineer Role
Join our team as an IT Onsite Support Engineer in Edmonton, AB, focusing on user support, ticket resolution, and hardware management. This position is tailored for tech-savvy individuals ready to assist onsite users.

In your role, you will monitor and resolve work tickets while managing user training on IT assets. Your responsibilities extend to imaging and setup of computers and mobile devices, ensuring software compliance with client standards, and maintaining an active onsite presence to address user needs effectively.

Key Responsibilities:

• Manage the ticket resolution process effectively

• Support setup and imaging of devices

• Conduct proactive health checks on office IT systems

• Train users on operating automation equipment

• Assist with IT inventory management

Requirements:

• Proficient in troubleshooting hardware and software

• Experience handling IT service tickets

• Capable of managing network access for users

• Understanding of compliance and security protocols

• Excellent communication skills for training

Utilize your IT support skills to enhance user operations in Edmonton.
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