The Ministry of Jobs, Economy, Trade and Immigration (JEDI), Appeals Commission for Alberta Workers' Compensation (the Commission), is seeking one (1) IT Project Manager for an initial term of twenty‑four (24) months, with the option to extend for an additional twelve (12) months. This role will provide project coordination, technical leadership, and business operations oversight across multiple concurrent initiatives related to the Commission's Case Management System and associated digital platforms.
The IT Project Manager is responsible for supporting end-to-end project activities from initiation through execution, system enhancement planning, ensuring that project goals, objectives, and timelines are met. The role ensures project deliverables, project status reporting, participate in process improvement activities and system updates/releases are aligned with the Commission's objectives, program area needs, and established governance pathways.
The successful candidate will bring demonstrated experience supporting IT projects and digital service delivery within public sector, regulatory, or enterprise environments. Familiarity with case management systems, system testing, release coordination, and analytics/reporting is highly desirable. The resource must demonstrate strong organizational skills, attention to detail, and the ability to anticipate risks, coordinate stakeholders, and support clear decision‑making.
The resource will contribute to multiple concurrent initiatives involving digital service delivery improvements, system configuration updates, data quality assurance, reporting and analytics, website and portal management, and broader modernization work across the Commission.
2:
Key Responsibilities
2.1:
Project Coordination, System Support & Delivery
2.1.1:
Support the planning, coordination, and monitoring of system changes, enhancements, and release activities across multiple concurrent workstreams.
2.1.2:
Maintain and manage project‑related documentation including Request for Change (RFC) logs, requirements, testing records, decision logs, and communication updates.
2.1.3:
Coordinate and facilitate testing cycles, ensures this deliverable is met/completed - including test script development, execution support, defect validation, and readiness activities prior to deployments.
2.1.4:
Provide day‑to‑day functional support for the Case Management System, ensuring timely triage and escalation of issues requiring technical intervention.
2.1.5:
Support the alignment of system enhancements with Commission and ministry standards, business practices, and digital service delivery expectations.
2.1.6:
Ensure project materials, system documentation, templates, letters, forms, and business process resources remain current and accurate across all program areas.
2.2:
Data Integrity, Reporting & Performance Measurement
2.2.1:
Maintain a strong understanding of operational workflows and performance metrics across Commission program areas to support accurate reporting and analysis.
2.2.2:
Conduct regular data validation, quality assurance reviews, and integrity checks to ensure accurate case and program reporting.
2.2.3:
Gather reporting requirements, engage with stakeholders, and ensure reports and performance dashboards reflect business needs and program area priorities.
2.2.4:
Produce, validate, and distribute reports, metrics, and performance information in alignment with governance expectations and operational requirements.
2.2.5:
Monitor and document issues, trends, and data quality observations, escalating risks or inconsistencies with recommended mitigation strategies.
2.3:
Stakeholder Engagement, Coordination & Communications
2.3.1:
Coordinate meetings, including developing agendas, preparing materials, documenting decisions, tracking action items, and ensuring timely follow‑up.
2.3.2:
Build strong working relationships with internal stakeholders, system power users, external vendors, GOA partners, and other business units.
2.3.3:
Communicate project updates, decisions, risks, and impacts clearly to leadership, program areas, and governance groups.
2.3.4:
Support change management and communications…
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