Desktop Support Engineer

Join Axiom Technologies as a Desktop Support Engineer in Edmonton. This part-time role focuses on providing critical IT support to end-users in a hybrid environment, ensuring smooth operations.
In this dispatch role, you will deliver first and second-level technical support while managing service requests efficiently. Your expertise in troubleshooting hardware, software, and operating systems will help in resolving issues swiftly, maintaining a robust communication channel with both clients and technicians. A commitment to customer satisfaction is paramount as you work alongside various stakeholders to turn challenges into solutions.

Key Responsibilities:

• Provide on-site technical support for desktop environments

• Troubleshoot and resolve hardware and software issues

• Escalate complex issues to the appropriate technicians

• Update Service Now and organizational records promptly

• Coordinate installation and configuration of hardware and software
Requirements:

• 3+ years in IT Infrastructure field support

• A+ certification and one from Cisco or Microsoft

• Proficient in Windows 10 & 11, Office Suite/O365

• Strong troubleshooting and customer service skills

• Ability to manage multiple tasks effectively
Make a significant impact on IT service delivery at Axiom Technologies through your technical support and customer engagement skills.
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