Avaya Communication Support Specialist

Become a key player in Anovia's support team as a Remote Technical Support Specialist for Avaya systems. This position requires expertise in VoIP and complex troubleshooting of communication platforms.

In this critical role, you'll assist enterprise clients with technical issues related to Avaya Communication Manager and related systems. Your 3 to 5 years of relevant experience and ability to work remotely will help you thrive in managing ticket queues and ensuring issues are resolved promptly. Flexibility in your schedule, including weekends and on-call shifts, is essential for supporting clients effectively.

Key Responsibilities:

• Resolve client issues in Avaya platforms according to SLAs

• Conduct detailed analysis and troubleshooting for VoIP problems

• Provide training and documentation for users and technicians

• Record troubleshooting steps and site information in CRM

• Support configuration of Avaya Media Server systems

Requirements:

• 3-5 years of experience with Avaya communication systems

• Strong understanding of VoIP and SIP technologies

• Proficiency in using Wireshark for packet analysis

• Experience with server configurations and Linux

• Must be available for on-call and weekend shifts

Deliver exceptional support and technical solutions in Avaya communication systems with Anovia.
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