Technical Support Analyst

Join SNDL as a Technical Support Analyst, providing on-site assistance in Edmonton’s corporate office. This role is essential for delivering exemplary customer service and resolving tech issues efficiently.

You will engage directly with various departments to ensure smooth operations within SNDL's production, retail, and corporate environments. Your skills in customer service and quick problem-solving will shine in this full-time position. Responsibilities include ticket completion, hardware imaging, and assisting with logistics for tech deployments within a supportive team setting.

Key Responsibilities:

• Address Connect Wise tickets with urgency

• Manage and track IT asset inventories

• Coordinate logistics for hardware shipping

• Image systems for end users and retail setups

• Support enterprise applications and resolve issues

Requirements:

• Diploma or degree in Information Technology

• 2–5 years in end-user support roles

• Experience with multi-site organizations

• Excellent communication and teamwork abilities

• Ability to adapt in a fast-paced environment

Bring your technical expertise and service-driven attitude to make a difference at SNDL.
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