Help Desk Technician

Join a growing IT support team as a Help Desk Technician, providing vital end-user assistance in Edmonton and Markham. Troubleshoot tech issues to ensure seamless productivity for employees.

We are offering two roles: one in St. Albert and another in Markham, ON, with occasional local travel for onsite support. The technician will deliver first and second-level support for hardware, software, and network issues while fostering a customer-oriented approach. Applicants must possess a driver's license and reliable vehicle.

Key Responsibilities:

• Provide first and second-level technical support to users

• Troubleshoot hardware, software, and connectivity issues

• Manage user accounts in Active Directory

• Support Microsoft 365 applications and Windows 10/11

• Document resolutions and support activities in ticketing systems

Requirements:

• Previous help desk or IT support experience

• Strong customer service and communication skills

• Knowledge of Active Directory and Windows environments

• Understanding networking fundamentals like DNS and VPN

• Ability to independently resolve technical issues

Effective troubleshooting and user support are pivotal in this Help Desk Technician role.
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