AI Product Manager

position overview

mci is one of the fastest-growing tech-enabled business services companies in the usa, with a strong call center footprint and operations that extend across multiple countries. We deliver customer experience (cx), business process outsourcing (bpo), and anything-as-a-service (xaas) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

at mci we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry‑leading organization.

ai product manager is a strategic and customer‑focused role responsible for translating business objectives into product strategies, managing product roadmaps, and ensuring ai initiatives deliver measurable value to customers and stakeholders.

you will work at the intersection of business, technology, and user experience, partnering with engineering, ai, operations, and leadership teams to bring innovative solutions to market.

key responsibilities:

• define product vision and strategic direction for ai initiatives.
• develop and maintain ai product roadmaps.
• identify opportunities for ai‑driven innovation.
• align product objectives with business goals.
• define product success metrics and kpis.

• manage the end‑to‑end lifecycle of ai products.
• gather and prioritize product requirements.
• collaborate with engineering and ai teams.
• drive product development and release planning.
• ensure successful implementation and adoption.

• build strong relationships across the organization.
• facilitate collaboration between technical and business teams.
• gather customer feedback and business requirements.
• present recommendations to leadership stakeholders.
• manage competing priorities and expectations.

• monitor product effectiveness and identify opportunities for enhancement.
• analyze product performance and user adoption.
• track business outcomes and roi.
• recommend enhancements and new capabilities.
• support continuous improvement initiatives.

• ensure ai products remain competitive, compliant, and responsible.
• evaluate emerging ai technologies and market trends.
• support governance and compliance initiatives.
• promote responsible ai practices.
• contribute to ai product strategy discussions.

wonder if you are a good fit for this position?

all positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• bachelor's degree in business, technology, engineering, computer science, or a related field.
• minimum 4 years of product management experience.
• experience managing technology, software, or digital products.
• strong understanding of agile product development methodologies.
• experience developing product roadmaps and business cases.
• ability to translate technical concepts into business value.
• strong stakeholder management and communication skills.
• analytical mindset with strong problem‑solving abilities.
• experience working with engineering and technical teams.
• strong organizational and project management skills.
• experience defining and measuring product success metrics.
• ability to manage multiple priorities in a fast‑paced environment.

nice to have

• experience with ai, machine learning, or automation products.
• product certifications such as cspo or pspo.
• experience working within saas environments.
• knowledge of ai governance and responsible ai frameworks.
• familiarity with analytics and reporting tools.
• mba or postgraduate business qualification.
• experience managing enterprise technology products.
• exposure to generative ai initiatives.

this job operates in a professional office environment. While…