Digital Customer Success Manager

Location: Leduc

# Digital Customer Success Manager

FacilityOSBe an Early Applicant Full Timemid Ontario, CAPosted Today##

Role Overview

FacilityOS is hiring a mid-level Digital Customer Success Manager. This is a full-time role in Ontario. Part of FacilityOS's Lifecycle hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary Context Salary is not disclosed in this posting. Market median for Mid-level Lifecycle roles is $94k-$126k (based on 203 comparable listings).

Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring

GoSaaSSegment Salesforce Outreach OR Compensation

FacilityOSSign up free to auto-tailor your resume with all these keywords and get a higher ATS score##

Job Description About FacilityOSFacilityOS is a fast-growing company redefining how facilities operate—bringing safety, security, and daily operations into one unified platform used by organizations around the world.

As we continue to scale globally, we’re building a team of driven, curious people who want to make an impact. You’ll be part of a dynamic, collaborative culture where individuals are trusted to take ownership, solve meaningful problems, and grow in their careers. Our team comes together in-office twice a week to connect, collaborate, and build momentum.

We’re proud to be recognized as one of Canada’s Best WorkplacesTM for 2026, based on direct employee feedback—reflecting a culture built on trust, support, and high performance.

If you’re looking to do your best work alongside a great team in a high-growth environment, FacilityOS is the place to build your career.

Opportunity At FacilityOS, we’re growing fast and building the systems to match. We’re looking for an eager and detail-oriented Customer Success Manager, Digital to join our team and help shape how we engage and retain customers ilityOS is a fast-paced, high-growth environment, so you’ll need to be comfortable managing change, working through ambiguity, and driving results. This role is ideal for someone who is naturally curious, enjoys working with data and automation, and gets satisfaction from building programs that help customers succeed at  this role, you’ll help ensure customers across our digital segment are getting consistent value from FacilityOS;

not through dedicated account management, but through well-designed programs, automated touchpoints, and timely outreach based on data signals. You’ll be supported by a broader CS team and work cross-functionally with departments across the company.

What You’ll Do
* Digital Engagement - Execute and help improve automated email campaigns, lifecycle journeys, and milestone-based customer touchpoints across a large portfolio of accounts
* Analyze Data - Analyze campaign performance and customer engagement data to understand what's working, where customers are struggling, and where to focus next
* Drive Growth - Identify and support expansion opportunities within the digital segment by tracking adoption signals and engaging customers at the right moment
* Mitigate Risk - Use data and product usage signals to spot at-risk customers early and take action to keep them on track
* Drive Product Usage:
Support awareness and adoption of new features across the digital segment through targeted campaigns and timely, relevant outreach
* Continuously learn:
Stay current on product enhancements and CS best practices, applying what you learn to improve our playbooks, campaigns, and the overall digital customer journey### Qualifications
* 2 to 4 years in Customer Success, Marketing, or a related role in a SaaS environment
* Exposure to or interest in digital/scaled customer engagement models
* Experience with a CRM or Customer Success platform is an asset (e.g. Gainsight, Salesforce)
* Strong verbal and written communication, strategic planning, and project management skills
* Analytical and process-oriented mindset
* Your work ethic is unmatched - anything you don’t…