Digital Services Infrastructure Analyst
This position is based in our Edmonton, AB office and offers an opportunity to learn and grow your career within the Digital Services field.
What You Will Be Working On
Server Management
Working with the IT team, to design, install, configure, tune, and optimize use of the Server infrastructure and related components.
Monitoring systems and responding to operational incidents.
Planning, testing, and executing upgrades as necessary.
Performing system backups and recovery.
Conducting server builds and compliance testing.
Formulating, documenting, and updating standard procedures for system administration.
Administration and design of backup systems.
Network
Management
Working with the IT team, to design, install, configure, tune, and optimize use of the Network infrastructure and related components.
Monitoring systems and responding to incidents.
Planning, testing, and executing upgrades as necessary.
Site configuration, monitoring, and deployment.
Capacity Planning
Installing operating system software, patches, and upgrades.
Participating in the development of KPIs for Infrastructure availability.
Ensuring server, network infrastructure maintained and designed to provide high performance of business applications.
Availability Management
Ensuring integrity and confidentiality of sensitive data.
Planning, documenting, and testing appropriate infrastructure-related disaster recovery and/or business continuity systems.
Maintaining and supporting the messaging infrastructure to achieve high availability and performance.
Identifying areas for enterprise-wide system improvements and upgrades, including trending analysis and capacity planning.
Team building and coaching for operational teams.
Technical Proficiency
Ability to use and understand the functionality of various IT programs and systems, including, but not limited to:
Windows Server 2016, 2019 & 2022
Active Directory, Entra
Dell Hardware, Including Vx Rail
SAN AS; HPE Server Hardware Experience, including Proliant
Security Technologies such as firewall, network access control, and detection systems;
Familiarity with Crowd Strike Falcon and Fortinet is an Asset
Citrix Xen App, Microsoft RDS
ESX vSphere
Microsoft 365
Exchange Online
Veeam, Commvault Backup & Restore
What We Are Looking For
Undergraduate degree or diploma in Computer Science
Relevant certifications (CCNA, MCSE, VCP, CISSP, etc) preferred
5+ years’ experience working in Information Technology roles and industry
Experience working in a diverse, multi-branch environment, with extensive knowledge of Microsoft Technologies
Proven commitment to customer service and ITIL best-practice processes
Assertive, self-motivated, and goal oriented
Significant experience with Hybrid Active Directory, Microsoft Entra, Microsoft 365 and Microsoft Azure
Significant experience with complex High Availability enterprise services with a focus on Remote Access
Familiarity with scripting languages such as Power Shell, Python, or Bash
Understanding of containerization technologies such as Docker and Kubernetes
On-Call support commitments
Flexible and able to manage multiple priorities simultaneously; meet the time demands of unpredictable activities; capable of handling pressure and challenges in a dynamic business environment
Effective and efficient problem solving and decision-making skills; thoughtful, proactive and creative
Demonstrates a sense of urgency and strong commitment to achieving goals; ability to work in a challenging, fast-paced environment
Ability to forge, grow and maintain positive relationships with multiple groups
Strong written and oral communication skills
Able to manage multiple priorities simultaneously and meet the time demands of unpredictable activities, capable…
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