Job Description & How to Apply Below
Enhance desktop support services with Axiom Technologies as a Desktop Support Engineer in Edmonton. This independent contractor position emphasizes efficient service delivery to enhance user satisfaction.
As the Desktop Support Engineer, you will address technical support issues directly and through effective ticket management.
Your role includes troubleshooting a range of desktop and network-related issues while leading hardware roll-outs and upgrades. A commitment to compliance and high-quality service delivery is vital as you work to identify and recommend improvements within the IT environment.
Key Responsibilities:
• Resolve hardware and software issues as needed
• Elicit and prioritize user requests for support
• Escalate unresolved issues to the appropriate levels
• Conduct hardware installation and support services
• Document processes within Service Now and company systems
Requirements:
• Minimum of 3 years in IT support roles
• A+ certification and another from Cisco or Microsoft
• Proficient in Windows 10 & 11 and O365
• Strong interpersonal and troubleshooting abilities
• Self-starter able to manage and prioritize multiple tasks
Your expertise in desktop support will be invaluable in providing exceptional IT service at Axiom Technologies.
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