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Job Description & How to Apply Below
Tailscale is looking for a Technical Support Engineer to enhance user satisfaction by resolving complex issues. This remote role requires a deep understanding of networking technologies.
In this Tier 2 position, you'll play a crucial role in supporting customers, handling escalations, and ensuring smooth network operations. Your experience in troubleshooting SaaS-related issues will come into play as you work cross-functionally to identify friction points. Join a supportive team where your technical skills can shine and contribute to user success.
Key Responsibilities:
• Manage complex technical ticket escalations from users
• Troubleshoot Tailscale-related networking configurations
• Adhere to SLA for timely responses and resolutions
• Drive user success with clear technical guidance
• Support Tier 1 staff with mentorship and documentation
Requirements:
• 4+ years in a technical support role
• Experience with networking solutions like Tailscale
• Deep knowledge of routing and firewalls
• Competency across multiple operating systems
• Understanding of identity provider integrations
Transform challenging technical scenarios into user-friendly solutions at Tailscale.
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