Service Desk IT Support

Step into a full-time role with Alberta Health Services as IT Customer Support I in Edmonton, AB. Join the Service Desk and work on improving health IT solutions.

In this role, you will provide technical support for IT systems vital to patient care within Alberta Health Services. The department seeks a motivated individual with a background in computer support and solid troubleshooting experience. If you can communicate effectively and have a customer service mindset, this role is for you.

Key Responsibilities:

• Provide initial troubleshooting and technical assistance

• Identify solutions and guide users through issues

• Educate users with “how-to” support

• Create and update support tickets thoroughly

• Suggest improvements for Service Desk documentation

Requirements:

• Degree or diploma in a relevant field

• 2–3 years of experience in support desk roles

• Knowledge of PC software and configurations

• Experience with VPN troubleshooting

• Excellent problem-solving abilities and communication

Utilize your skills to ensure efficient IT support for healthcare at Alberta Health Services.
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