Community Support Specialist

Position: Twitch Community Support Specialist
Join Twitch as a Community Support Specialist, where you'll tackle user issues to enhance live streaming experiences. This role focuses on customer satisfaction within a diverse and engaging culture.

In this role based in Seattle, San Francisco, New York, or Irvine, you'll be the voice of the user, addressing complex inquiries and collaborating with product teams to improve Twitch's services. Your contributions will directly impact community trust and help streamline operations by utilizing AI and data analysis tools. This role demands a proactive, organized, and adaptable individual who thrives in a fast-paced environment.

Key Responsibilities:

• Resolve customer inquiries with a positive attitude

• Meet service level agreements consistently

• Collaborate to identify user needs and communicate them

• Track and manage escalated issues

• Immerse in Twitch culture and community values

Requirements:

• 1-2 years of customer support experience

• Strong communication and critical thinking skills

• Proficiency in relevant software and tools

• Ability to multitask in a dynamic setting

• Knowledge of AI-assisted workflows and data tools

Help enhance user experiences and foster creativity at Twitch as part of the Community Support team.
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