Job Description & How to Apply Below
Join Live Nation as the Incident Management Lead and oversee critical IT processes. This role combines leadership with technical expertise to enhance service stability and operational excellence.
In this pivotal position, you will govern Incident and Problem Management processes, ensuring efficient service restoration and minimizing business disruptions. You'll act as the Incident Commander during high-severity incidents, coordinating technical teams and driving root cause analysis initiatives. With a strong foundation in ITIL methodologies, you will elevate Live Nation's operational performance while fostering collaboration across departments.
Key Responsibilities:
• Manage end-to-end Incident Management lifecycle
• Coordinate technical teams during major incident responses
• Ensure strict adherence to operational governance standards
• Facilitate post-incident reviews and root cause analyses
• Monitor operational KPIs and develop reporting dashboards
Requirements:
• Minimum of 5 years' experience in ITSM or Incident Management
• Expertise in ITIL frameworks and practices
• Hands-on experience with Service Now or similar tools
• Exceptional leadership and communication skills
• Certifications in ITIL or relevant areas are a plus
Shape the future of operational resilience at Live Nation by leading incident management strategies that promote continuous improvement.
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