Job Description & How to Apply Below
Reporting to the IT Support Manager, the EMEA & APAC IT Support Lead is responsible for ensuring top-quality IT services. You'll collaborate with business stakeholders and global IT leaders to streamline processes, enhance efficiency, and manage team dynamics. Your expertise in IT support and people management will be pivotal in achieving both service and team goals.
Key Responsibilities:
• Provide leadership and continuous support for your IT team
• Manage escalations from regional departments effectively
• Serve as a liaison to anticipate needs and align strategies
• Actively engage in global IT projects and contribute
• Foster team culture and accountability through coaching
Requirements:
• Diploma in IT Systems Administration or similar
• Fluent in English and French, spoken and written
• 5+ years in IT roles, 2+ in leadership positions
• Familiarity with Active Directory
• Excellent multitasking and prioritization skills
Harness your leadership to elevate IT support services and team performance in EMEA & APAC.
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