IT Support Technician

Become a vital part of the Quadra team as an IT Support Technician based in Edmonton, Alberta. You'll provide hands-on support and ensure seamless technology experiences for employees.

As a full-time, permanent IT Support Technician, you'll serve as the primary IT contact, troubleshooting hardware and software issues while maintaining clear communication with users. You’ll be instrumental in delivering high-quality support, coordinating IT projects, and ensuring equipment maintenance within the established processes.

Key Responsibilities:

• Respond to IT support requests through various channels

• Troubleshoot hardware and software issues effectively

• Document incidents and solutions accurately

• Provide on-site support at designated facilities

• Assist in hardware and software deployments

Requirements:

• Bachelor's degree in Computer Science or equivalent

• At least 4 years of hands-on IT support experience

• Knowledge of Active Directory and Windows systems

• CompTIA A+ and ITIL certifications preferred

• Excellent communication skills in English

Support Quadra’s commitment to technology excellence while enhancing your own professional growth.
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