Technical Customer Support Specialist Position

Catalis is looking for a Customer Support Specialist to provide crucial technical assistance from their office in Old Strathcona, Edmonton. This onsite, eight-month role focuses on resolving customer inquiries and enhancing their experience.

In this position, you will handle various inbound queries, documenting reported issues meticulously and offering solutions for common technical issues. The role requires strong communication skills and the ability to escalate complex problems to senior support teams. Your proactive engagement with clients will play a vital role in maintaining customer satisfaction.

Key Responsibilities:

• Manage customer inquiries via phone, email, and chat

• Log technical issues accurately in the system

• Troubleshoot basic software and hardware issues

• Identify and escalate unresolved problems

• Build and maintain the knowledge base documentation

Requirements:

• High school diploma or equivalent work experience

• 1-2 years in technical support or call center

• Basic knowledge of Microsoft Windows and Office

• Strong organizational and communication skills

• Ability to work independently and effectively

Apply your technical aptitude to support Catalis in providing better services to government clients in Edmonton.
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