Axon Technical Account Manager Role

Serve as a core technical liaison for clients at Axon, where you'll engage in account management and customer service excellence. This hybrid position supplies the opportunity to travel while enhancing customer experience through technical support.

In the Technical Account Manager role based in Manitoba First Nations, you will lead the charge in managing customer relationships and aligning Axon solutions with client needs. Your main focus will be on Axon’s Records and Productivity Suite, ensuring that key stakeholders receive the support necessary to optimize their workflows. This multifaceted role combines expertise in technology and a commitment to customer success, involving ongoing collaboration with cross-functional teams.

Key Responsibilities:

• Act as main technical consultant for client agencies

• Develop comprehensive knowledge of Axon products

• Help configure customized solutions with stakeholders

• Facilitate customer training on software features

• Manage technical troubleshooting and escalations

Requirements:

• Bachelor’s degree in relevant field

• 4+ years in customer-facing technical roles

• Familiarity with public safety organizations is a plus

• Proficient in troubleshooting software solutions

• Strong relationship-building and communication skills

Empower customers through effective technical account management while supporting Axon’s mission.
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