Experienced Service Desk Analyst Role

Step into an experienced Service Desk Analyst position at Yardstick Technologies. Focus on providing top-tier IT support while managing service tickets and client relationships.

Yardstick Technologies is a leader in IT outsourcing for small to medium businesses in Western Canada, established in 2008. As a Service Desk Analyst, you will play a crucial role in meeting client service commitments. Accurately managing service tickets and maintaining operational standards will be key to your success in this position.

Key Responsibilities:

• Efficiently manage and resolve service tickets escalated to you

• Maintain effective service ticket prioritization and management

• Complete incident and change request tickets diligently

• Work alongside vendors for service fulfillment

• Resolve complex technical challenges effectively

Requirements:

• Post-secondary qualification in Information Technology

• 2+ years working in IT support environments

• Familiarity with Windows Server Technologies

• Experience with Active Directory and GPOs

• Physical capability to lift 50 lbs of equipment

Utilize your technical skills and customer service expertise as a Service Desk Analyst at Yardstick Technologies.
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