Edmonton IT Service Desk Analyst

Elevate customer support at Yardstick Technologies as an IT Service Desk Analyst in Edmonton. Deliver exceptional service to clients both onsite and remotely within a fast-paced environment.

As a Tier 1 analyst, your role will involve troubleshooting and resolving IT issues while building relationships with clients. Approximately half of your time will be spent at client locations and the other half at our Edmonton office, requiring flexibility and strong communication skills. A valid driver’s license is vital for this mobile role.

Key Responsibilities:

• Provide technical support for onsite and remote users

• Troubleshoot desktops, mobile devices, and peripherals

• Prioritize and resolve service requests and incidents

• Log and track all support tickets accurately

• Lead by participating in the on-call support roster

Requirements:

• 2 years of experience in IT hardware support

• 1 year in networking support preferred

• IT educational background advantageous

• Proficient communication and collaboration skills

• Ability to lift heavy IT equipment up to 50 lbs

Utilize your expertise and customer service skills at Yardstick Technologies in a rewarding role.
#J-18808-Ljbffr