Service Desk Analyst Role

Position: Service Desk Analyst Role at MNP
Advance your career as a Service Desk Support Analyst at MNP, an innovator in consulting. This hands-on, in-office position offers you the chance to resolve diverse client technical matters efficiently.

MNP is looking for a Service Desk Support Analyst to strengthen its Managed Services. This L1 role involves responding to technical queries, effectively managing service tickets, and collaborating with specialized teams for complex problem-solving. An on-call rotation is part of the job's demands.

Key Responsibilities:

• Troubleshoot urgent client issues with speed

• Offer excellent customer support through Phone/Chat

• Accurately document issues in Service Tickets

• Escalate specialized matters appropriately

• Ensure compliance with corporate policies and timelines

Requirements:

• 2 years of experience in a technical support role

• Relevant technical diploma or certifications

• Solid knowledge of Active Directory, MS 365, and networking

• Understanding of Windows OS troubleshooting

• ITIL v4 Foundations certification mandatory

Contribute your expertise to enhance MNP's customer service experience.
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