Senior Oracle Utilities CC&B Functional Consultant

Job Description

Senior Oracle Utilities CC&B Functional Consultant

Location:

Edmonton, Calgary, or Toronto (Hybrid – 3 days/week onsite)

Role

Summary:

• Highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs.

• 15+ years of IT and utility industry experience.

• Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations.

• Serve as a trusted advisor to business and IT stakeholders.

• Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.

• Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities:

Business Consulting & Stakeholder Management

• Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.

• Facilitate discovery workshops, requirements gathering sessions, and business process assessments.

• Lead business process transformation initiatives and recommend industry best practices.

• Serve as the primary liaison between business stakeholders and project delivery teams.

• Present solution recommendations, project updates, and key decisions to leadership and steering committees.

Requirement Gathering & Solution Design

• Lead end-to-end requirements elicitation, analysis, and documentation activities.

• Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.

• Define future-state business processes, solution workflows, and functional requirements.

• Develop:

• Functional design documents

• Process maps

• User stories

• Use cases

• Ensure solutions align with Oracle Utilities best practices and business objectives.

Program Delivery & Implementation

• Drive functional workstreams across all project phases, from initiation through go-live.

• Collaborate with:

• Solution architects

• Technical teams

• Integration teams

• Testing teams

• PMO stakeholders

• Support data migration strategy, business validation, and conversion activities.

• Participate in:

• Design reviews

• Governance meetings

• Milestone sign-offs

• Ensure delivered solutions meet business requirements and operational expectations.

Testing, Deployment & Hypercare

• Define:

• Testing strategy

• Business test scenarios

• Test cases

• Acceptance criteria

• Support:

• System Integration Testing (SIT)

• User Acceptance Testing (UAT)

• Assist with:

• Cutover planning

• Deployment readiness

• Production go-live activities

• Provide post-production support during hypercare and stabilization periods.

• Resolve functional issues and support continuous improvement initiatives.

Required Qualifications

• 15–20 years of overall IT and Utility Industry experience.

• Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.

• Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.

• Strong experience leading business requirements workshops and stakeholder engagement sessions.

• Extensive experience in:

• Business process redesign

• Fit-gap analysis

• Solution definition

• Experience preparing:

• Business Requirements Documents (BRDs)

• Functional Specifications

• Process Flow Diagrams

• Solution Design Documentation

• Experience supporting:

• System Integration Testing (SIT)

• User Acceptance Testing (UAT)

• Cutover

• Go-Live

• Hypercare

Requirements
Top 3

Required Skills:

1. IBM Financial transaction
2. Payment flow
3. Support Modernization Detailed

Job Description:

• Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing.
• Contribute to the development of payment flows supporting transaction processing.
• Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns.
• Participate in the design, development, testing, deployment, and production support.
• Troubleshoot and resolve application and integration issues in a complex, regulated environment.
• Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance.
• Support modernization initiatives and enhancements to existing payment hub capabilities.
• Produce clear technical documentation and participate in code reviews and knowledge sharing.