Business Functional Analyst, Academic Operations

Ready to start your next chapter with NAIT?

At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future of education and make a real impact in our community.

If this opportunity feels like the right fit for you, we encourage you to apply and join us in creating a brighter future – together.

Please note that Workday closes job postings at 11:59pm MST on the day before the posting end date listed above.

To ensure your application is received, submit no later than 11:59pm MST the day prior to the posting end date.

Current NAIT employees are welcome to apply for this opportunity. To be considered, please submit your application through the NAIT Jobs Hub rather than the external career site.

Please Note: This position is currently under review for potential placement within the AUPE Collective Agreement. This review will not result in any changes to the posted salary.

Reporting to the Senior Business Analyst, the Business-Functional Analyst (BFA) is a blended analyst role that combines the disciplines of both business analysis and functional analysis.

The BFA supports the strategic evolution of Academic Quality and Operational Excellence (AQOE) by serving as a subject matter expert (SME) across both business and functional analysis domains. The role is responsible for understanding business processes, operational requirements, policies, and stakeholder needs (business analysis) while also developing deep expertise in how AQOE-sponsored platforms can be configured and utilized to support those needs (functional analysis).

As the business owner representative for assigned platforms, the BFA operates at the intersection of academic operations, policy and procedure, people, process, and technology. Working as part of a small team responsible for the lifecycle stewardship of AQOE-sponsored platforms, the role translates organizational requirements into practical system solutions and helps ensure platforms remain aligned with institutional objectives and operational needs, and end-users know how to leverage them.

A core responsibility of the position is driving end-user understanding, adoption, and effective use of AQOE-sponsored platforms. The BFA analyzes system usage, stakeholder needs, and operational challenges to identify gaps in training, documentation, and business processes, then develops practical enablement materials and delivers end-user training to address those gaps. This includes creating and maintaining user guides, process maps, workflows, job aids, training resources, and other artifacts that support consistent, sustainable platform use across the institution.

Applicants are encouraged to consider how their interests and experience align with the ongoing, facilitative, and operational nature of this role. Applicants may thrive in the role if they:

• Are interested in ongoing stewardship of business systems and platforms, including support, refinement, and adoption after implementation
• Enjoy working in environments where policy, process, and system considerations intersect, and where requirements may evolve over time
• Are comfortable facilitating analysis‑driven conversations, documenting decisions, and translating complex requirements into visual materials (e.g., process maps, workflows, configuration models, training aids) to support shared understanding and system adoption
• Thrive in highly relational roles that emphasize influence, collaboration, and operational continuity

This role is not primarily focused on:

• Software development or purely technical system configuration
• Short‑term or project‑only delivery assignments
• People management or senior enterprise strategy ownership
• Solely analytical, reporting, or data‑centric responsibilities

• Serve as the subject matter expert and business owner representative for assigned AQOE-sponsored platforms.
• Facilitate requirements gathering with stakeholders to understand business needs,…